FAQS

How can I track my order?

Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.

I am unable to see my order details in my account What should i do?

This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:

• Click on SIGN IN ACCOUNT on the top right corner of the website.

• Select Track Order

• Enter your details

How long it takes to deliver the Order?

It takes 4-7 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:

• If the area where you live is very interior in the region.

• Natural calamities like heavy rain, earthquake etc.

• Political disturbance, National and Regional holidays etc.

Can I accept the package after checking the contents inside it?

Sorry, as per company policy, a package can’t be opened before delivery is accepted.

But you can accept the package & get in touch with us later in case you have any concerns.

I missed the delivery of my order today so what can I do now?

We have you covered! We will call you and confirm your availability and reschedule the delivery for you.

RETURNS & REFUNDS RELATED

How can I cancel my order?

You can cancel an order using any of the below mentioned methods:

• By contacting us on our helpline number - +91 9319011366 (10 AM - 6 PM).

• By writing to us at allsolarbrands@gmail.com.

When can i can cancel my Order ?

Order can be cancelled only before dispatch. Once cancelled, complete amount will be refunded.

How long does it take to cancel an Order ?

• It takes 24hrs to cancel the order once the request is received on call.

• Request received through mails will be fulfilled within 48hrs.

• orders will be cancelled immediately if done via my accounts section

Can allsolarbrands.com cancel any order?

Yes, allsolarbrands.com reserves the right to cancel any order under the following circumstances:

• Incorrect or Incomplete information regarding Customer’s address (Street number, Landmark etc.) etc.

• In case of wrong product price or specification mentioned on Industrybuying.com.

• Unavailability of products – In exceptional cases, if a product runs out of stock with the vendor, the product will be cancelled; however, remaining products of the order will be delivered.

• If the area in which customer is residing is not served by us or made Out of Delivery area by Logistic Courier Partner even after placing the order.

• Suspected fraudulent information.

Can I return the product delivered to me?

Of course, a product can be returned but only under the following circumstances:

• Product is physically damaged/defective

• Varies from the description on the website

• Wrong item delivered